Help Center
Find answers to common questions and get support for Vidalt.
Getting Started
How do I create subtitles for my video?
Simply upload your video file through our upload interface. Our AI will automatically transcribe the audio and generate synchronized subtitles. The process typically takes less than 30 seconds for most videos.
What video formats are supported?
We support all common video formats including MP4, MOV, AVI, and more. The maximum file size may vary based on your plan.
Subtitle Generation
How accurate are the subtitles?
Our AI-powered subtitle generator achieves high accuracy rates, typically above 95% for clear audio. Accuracy may vary based on audio quality, background noise, and speaking clarity.
Can I edit the generated subtitles?
Currently, subtitles are generated automatically. You can download the SRT file and edit it using subtitle editing software if needed.
Billing and Credits
How do credits work?
Each video processing requires one credit. Free users get one free trial credit. Additional credits can be purchased through our pay-per-video or Pro plans.
Can I get a refund?
Refund policies vary by plan. Please contact our support team for assistance with refund requests.